Learn About Your Plan
There is plenty to learn about your meal plan, and we are hear to help! Check out some of the most commonly asked questions below, and if you have questions that are not answered here you can always visit our Contact Us page to ask any questions you may have.
How do I purchase a meal plan?
Meal Plans can be purchased through the MyAccess portal.
Can I change my Meal Plan?
The meal plan change period for Fall 2020 is from Friday, July 24, 2020 – Friday, September 4, 2020.
- For 100% of the charges to be reversed, changes/cancellations should be made before September 4, 2020. Changes/cancellations made on or after September 4, 2020 will result in non-refundable Flex Dollars and pro-rated charges applied for any Meal Plan activity on the account.
When do 2020 - 2021 Meal Plans start and end?
- Fall 2020 Meal Plans begin August 22, 2020. The last day students can make adjustments to Meal Plans is September 3, 2020. Changes made on or after September 4, 2020 will result in non-refundable Flex Dollars.
- Fall 2020 Meal Plans end November 21, 2020. This is the last day to use Meal Plan swipes. For students who have a Spring Meal Plan Flex Dollars, including add-on Flex Dollars will not roll over to Spring Meal Plans.
- Spring 2021 Meal Plans begin January 12, 2021. The last day students can make adjustments to Meal Plans is January 11, 2021. Changes made on or after January 12, 2021 will result in non-refundable Flex Dollars. (Dates are subject to change)
- Spring 2021 Meal Plans end May 15, 2021. This is the last day to use Meal Plan swipes. The last day to use Flex Dollars, including add-on Flex Dollars is Saturday, May 15, 2021. (Dates are subject to change)
What are Flex Dollars?
Flex Dollars come with your Meal Plan. It can be used for food at any Hoya Hospitality location – even delivery! You must have a Meal Plan to purchase Flex Dollars, which can be added to any Meal Plan. Unused Flex Dollars expire at the end of Fall Semester.
Before you change your Meal Plan after the Meal Plan start date, please read the following: The Flex Dollars that come with the purchase of the Weekly 14, Block 160, Block 100, Block 25, All Flex $900 and All Flex $500 are non-refundable after the Meal Plan start date. If a Weekly 14, Block 160, Block 100, Block 25, All Flex $900, or All Flex $500 is canceled or switched to another plan, the Flex Dollars are not refunded and remain available in your Flex Dollar account for use throughout the semester. The Flex Dollars that come with the purchase of any new plan will be added to your Flex Dollar account. Flex Dollar balances do not carry over between semesters.
As an example: If your original Meal Plan is the Weekly 14 with $250 Flex Dollars, and you change it to the Block 160 with $350 Flex Dollars, you will have $600 flex dollars to spend by the end of the semester. Flex Dollars are non-refundable and keep accumulating with every Meal Plan purchase/change after the Meal Plan start date.
Are Flex Dollars and Debit Dollars transactions taxed?
When Debit Dollars are used for a transaction tax will be applied, just like cash or credit card sales. As part of your Meal Plan, Flex Dollars are not taxed.
Can I treat a friend?
The following methods of payment may be used by the Meal Plan member for a guest: Guest Meals (at The Table at Leo’s), Flex Dollars, Debit Dollars, Cash, and Credit Card. You may treat whomever you want as long as you are present to swipe your GOCard (GOCards are not required if paying with cash or credit card). Meal Plan members may not pass, sell, or loan their cards to others. Weekly and Block meals may only be used by the meal plan member and may not be used to purchase a meal for another guest.
Where can Guest Meals be used?
The guest meals included with each Meal Plan may be used at The Table at Leo’s in the lower level of Leo O’Donovan Hall.
What is The Table at Leo's?
The Table at Leo’s is an all-you-care-to-eat dining hall. Starting with the freshest ingredients possible, we turn our kitchens inside out to create an environment where chefs craft every dish to-order, in front of our guests. Modeled after an open marketplace, this approach allows us to creatively deliver a simply great, fresh experience — every time!
What are my options if I run out of block meals before the semester is over?
You may purchase another Meal Plan if you run out of block meals. This can be done by contacting Auxiliary Business Services. Additional Flex Dollars can also be added to your Meal Plan to supplement swipes.
Can I take my meal to-go if I don’t feel like eating in the dining hall?
Yes! Take your food wherever you want to go. We have modified our program to ensure guests’ safety by providing compostable to-go containers at The Table at Leo’s.
What if I have special dietary needs or restrictions? Can I purchase a Meal Plan?
Yes! We will do everything possible to accommodate your dietary needs, restrictions, and preferences.
For our dining program, each menu item served daily will have an accompanying “label” that details ingredients and identifiers of interest for that food (ex: low sodium, low fat, made without gluten, smart choice). You can also see our menu options online on our Menus & Hours page – you can filter by allergens and by dietary patterns (i.e., vegetarian, vegan, etc.) to see what meets your needs that day.
See Special Diets for more information. If you have special needs not addressed here, please contact Hoya Hospitality’s Registered Dietitian, Brian Tran, to set up an appointment. We will make every effort to accommodate your needs.
How do I change my Meal Plan?
Meal Plan can be purchased through the MyAccess portal.
The meal plan change period for Fall 2020 is Friday, July 24, 2020 – Friday, September 4, 2020. For 100% of the charges to be reversed, changes/cancellations should be made before September 3, 2020. Changes/cancellations made on or after September 4, 2020 would result in non-refundable Flex Dollars and pro-rated charges applied for any Meal Plan activity on the account.
Who is required to buy a Meal Plan?
First year students are defaulted into the Block 160 plan. Sophomores, juniors, and seniors are defaulted into the Block 100 plan. However you have the option to increase your meal plan to a larger plan to accommodate your dining frequency. (Available plans vary depending on your classification)
All on campus residents are required to maintain a meal plan. Exemptions are made for religious or medical reasons through a formal exemptions process.
What if I'm not required to purchase a Meal Plan?
All on campus residents are required to maintain a meal plan Fall 2020 semester. The purpose of the meal plan requirement is to limit exposure of the campus population by having students remain on campus as much as possible, including eating meals on campus. Having students leaving campus frequently for groceries and/or restaurants increases the risk of exposure for the entire campus population.
A Meal Plan is worth more than you think! You don’t have to worry about wasting money on ATM fees or carrying cash. Just swipe your GOCard! We have a variety of Meal Plan options that range in size so you can pick the plan that best suits your lifestyle.
Between classes, work, and activities finding time to prepare healthy meals can become challenging – we’re here for you! We’ve got plenty of grab and go options to choose from when you’re on the move. Feeling like a home cooked meal? Have a meal with us in The Table at Leo’s. Either way, we’re here to meet your needs and we are right at your front door.
Can I eat in The Table at Leo's if I don't have a Meal Plan?
Yes! You can purchase meals on a cash or credit basis at The Table at Leo’s.
What if I have a question not answered here?
Complete our online comment form on our Contact Us page. We are happy to answer any questions you have.
Terms and Conditions
All funds and plans purchased for use in Hoya Hospitality Dining locations are for the personal use of the owner of the account or plan only and are non-transferable. Meals may not be bought or sold, and meal plan holder must accompany guest when using guest meals. The Hoya Hospitality Dining Program funds and plans cannot be used as a gift card or gift certificate.
Except as otherwise expressly stated in these terms, all Hoya Hospitality Dining Program funds and plans are non-refundable and will expire on May 15, 2021.