Frequently Asked Questions


How do I purchase a meal plan?
Meal Plan can be purchased through the MyAccess portal.

Can I change my Meal Plan?
The meal plan change period for Fall 2017 is from June 20 to September 8, 2017.

  • For 100% of the charges to be reversed, changes/cancellations should be made before August 25, 2017. Changes/cancellations made after August 26, 2017 (the meal plan start date) would result in non-refundable Flex Dollars and pro-rated charges applied for any Meal Plan activity on the account.

When do 2017-2018 Meal Plans start and end?
Fall 2017 Meal Plans begin August 26, 2017. Add/drop ends on September 8, 2017 – this is the last day students can make adjustments to Meal Plans via MyAccess.

  • Fall 2017 Meal Plans end December 20, 2017. This is the last day to use Meal Plan swipes and Flex Dollars, including add-on Flex Dollars.
  • Spring 2018 Meal Plans begin January 9, 2018. Add/drop ends on January 23, 2018 – this is the last day students can make adjustments to Meal Plans via MyAccess.
  • Spring 2018 Meal Plans end May 12, 2018. This is the last day to use Meal Plan swipes and Flex Dollars, including add-on Flex Dollars.

What is Dining Flex?
Dining Flex comes with your Meal Plan. It can be used for food at any Hoya Hospitality location – from our coffee shops, food courts, convenience store, even delivery! You must have a Meal Plan to purchase Dining Flex, which can be added to any Meal Plan. Unused Dining Flex expires at the end of each semester.

Before you change your meal plan please read the following: The Flex Dollars that come with the purchase of the All Access 7, All Access 5, 18, 14 and 12 Meal Plans, or the Block 150, Block 115, Block 75, and Block 25 are nonrefundable. If an 18, 14, or 12 Meal Plan, or Block 150, Block 115, Block 75 or Block 25 is canceled or switched to another plan, the Flex Dollars are not refunded, and remain available in your flex dollar account for use throughout the semester. The Flex Dollars that come with the purchase of any new plan will be added to your Flex Dollar account. Flex Dollar balances will not be carried over between semesters.

As an example: If your original meal plan is the 18 meal plan with $200.00 in Flex Dollars, and then you change it to a 14 meal plan with $75.00 Flex Dollars, this means you will have $275 flex dollars to spend by the end of the semester. Again, flex dollars are non-refundable and keep accumulating with every meal plan purchase/change.

Are Dining Flex and Debit Dollars transactions taxed?
When Debit Dollars are used for a transaction tax will be applied, just like cash or credit card sales. Dining Flex is not taxed.

Can I treat a friend?
The following methods of payment may be used by the Meal Plan member for a guest: Guest Meals (at Fresh Food Company or as a Meal Exchange), Dining Flex, Debit Dollars, Cash, and Credit Card. You may treat whomever you want as long as you are present to swipe your GOCard (GOCards are not required if paying with cash or credit card). Meal Plan members may not pass, sell, or loan their cards to others. All Access, Weekly, and Block meals may only be used by the meal plan member and may not be used to purchase a meal for another guest.

Where can Guest Meals be used?
The guest meals included with each meal plan may be used at the Fresh Food Company in the lower level of Leo O’Donovan Hall or as a Meal Exchange option.

Where can I use my All Access Meals?
The All Access meals included with the All Access 7 and 5 may be used at the Fresh Food Company in the lower level of Leo O’Donovan Hall.

What is the Fresh Food Company?
The Fresh Food Company is an all-you-care-to-eat dining hall. Starting with the freshest ingredients possible, we turn our kitchens inside out to create an environment where chefs craft every dish to-order, in front of our guests. Modeled after an open marketplace, this approach allows us to creatively deliver a simply great, fresh experience — every time!

Where can Meal Exchanges be used?
Meal Exchange is accepted at the following locations and times:

  • All Day: Crop Chop, Einstein Bros. Bagel, LEO | MKT, P.O.D. Market, Royal Jacket Deli
  • Sun – Fri after 8pm: Bulldog Tavern Pick-Up Window
  • Sat All Day: Bulldog Tavern Pick-Up Window

What are my options if I run out of block meals before the semester is up?
You may purchase another Meal Plan if you run out of block meals. This can be done by contacting Auxiliary Business Services. Additional Dining Flex may also be added to your Meal Plan to supplement swipes.

Can I take my meal to-go if I don’t feel like eating in the dining hall?
Yes! Take your food wherever you want to go with our reusable to-go container program, available at The Fresh Food Company. Meal Plan holders are eligible to participate in our to-go program for free after registering in the program.

What if I have special dietary needs or restrictions? Can I purchase a meal plan?
Yes! We will do everything possible to accommodate your dietary needs, restrictions and preferences.

For our dining program, each menu item served daily will have an accompanying “label” that details ingredients and identifiers of interest for that food (ex: low sodium, low fat, made without gluten, Smart choice). You can also see our menu options online on our Menus & Hours page here –you can filter by allergens and by dietary patterns (i.e., vegetarian, vegan, etc) to see what meets your needs that day.

If you have special needs not addressed here, please contact Hoya Hospitality’s Registered Dietitian, Carly MacDougall MS, RDN, to set up an appointment. Carly can be reached through the Contact Us page. We will make every effort to accommodate your needs.

How do I change my meal plan?
Meal Plan can be purchased through the MyAccess portal.

The meal plan change period for Fall 2017 is from June 20 to September 8, 2017. For 100% of the charges to be reversed, changes/cancellations should be made before August 25, 2017. Changes/cancellations made after August 26, 2017 (the meal plan start date) would result in non-refundable Flex Dollars and pro-rated charges applied for any Meal Plan activity on the account.

Who is required to buy a meal plan?
First year and Second year resident students, including transfer students, assigned to traditional residence hall rooms, meaning rooms without a kitchen located in the unit, are required to have a Meal Plan. The default plan for all required students is the All Access 7 + $100 Dining Flex.

What if I’m not required to purchase a meal plan?
A meal plan is worth more than you think! You don’t have to worry about wasting money on ATM fees or carrying cash. Just swipe your GOCard! Meal plans offer combo meal options in conveniently located dining spots all across campus. We have a variety of Meal Plan options that range in size so you can pick the plan that best suits your lifestyle.

Between classes, work and your social life there’s little time to prepare food at home – we’re here for you! We’ve got plenty of grab and go options to choose from when you’re on the move. Feeling like a home cooked meal? Have a meal with us in the Fresh Food Company. Either way, we’re here to meet your needs.

Can I eat in the Fresh Food Company if I don’t have a meal plan?
Yes! You can purchase meals on a cash or credit basis at the Fresh Food Company.

What if I want to eat on a Saturday or Sunday with an All Access 5?
Meal Exchange swipes and All Access swipes are only available Monday – Friday with the All Access 5. However, you may use your Dining Flex in any Hoya Hospitality location for a la carte items.

What if I have a question not answered here?
Complete our online comment form on our Contact Us page. We are happy to answer any questions you have.